Articles and solutions

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KB0015🔌 Connection⚡ Power control🛠️ Diagnostics and service
Coiled cables and loops - risk of overheating and power-stage damage
A power cable or extension lead carrying high current heats up.
GeneralPRWPRW4PRW5 +13 more
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KB0018⚡ Power control🔌 Connection🛠️ Diagnostics and service
Effect of mains voltage on the actual heater power
The power stated for a heater applies at its rated voltage.
GeneralPRWPRW4PRW5 +13 more
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KB0019🛠️ Diagnostics and service
PRM: the valve turns on but does not turn off after the process
Check manual valve ON / OFF first, then set AUTOMATIC OPERATION and verify valve settings.
PRM
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KB0007🛠️ Diagnostics and service🌡️ Sensors and temperature⚡ Power control
How to check whether the problem is in the controller, probe or heater
Compare the reading with another known-good probe or a reliable thermometer.
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KB0016🔌 Connection⚡ Power control
How to connect two heaters to one controller
If two heaters are to heat one process controlled by one controller, both should be switched and regulated together through the controller output.
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KB0003🌡️ Sensors and temperature⚠️ Alarms and errors🛠️ Diagnostics and service
Probe shows an incorrect temperature, 0°C, 85°C or no reading
If the temperature displayed by the controller is clearly unrealistic, there is no reading, 0°C appears, or a constant value of 85°C is shown, first check the probe and its connection.
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KB0005🔌 Connection⚡ Power control🛠️ Diagnostics and service
Controller does not switch the heater on - what to check
No heating does not always mean that the output is faulty.
PRWPRW4PRW5PRW CZECH +9 more
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KB0008🛠️ Diagnostics and service🔌 Connection⚠️ Alarms and errors
Controller resets or shows random temperatures - installation interference
Motors, contactors, solenoid valves, large heaters, relays, variable-frequency drives and long cables can introduce interference into the installation.
GeneralPRWPRW4PRW5 +13 more
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KB0009📶 Wi‑Fi and local web🛠️ Diagnostics and service
Wi-Fi controller does not connect to the router
Many controllers and automation modules operate on the 2.4 GHz Wi-Fi band.
PRD2WIFIPRW5PRD5PRW4 +2 more
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KB0010📶 Wi‑Fi and local web🛠️ Diagnostics and service
I cannot open the controller web page
The controller local web page is available only when the phone or computer is connected to the appropriate network.
PRD2WIFIPRW5PRD5PRW4 +2 more
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KB0017⚡ Power control⚙️ Process / automation🛠️ Diagnostics and service
Overheating caused by too high boost temperature or minimum power
Overheating does not always mean a controller failure.
PRD1PRD2UPRD2WIFIPRD2DC +5 more
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KB0002🔌 Connection🌡️ Sensors and temperature🛠️ Diagnostics and service
Sensor and input connector pinout
Pinout of D-SUB 9 and RJ45 connectors used for sensors and inputs. Numbering is shown from the socket side.
PRD2WIFI
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KB0004🌡️ Sensors and temperature⚡ Power control⚙️ Process / automation
Controller continues heating after reaching the temperature - thermal inertia and probe position
Switching the heater off or reducing its power does not stop the temperature from rising immediately.
PRWPRW4PRW5PRW CZECH +9 more
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KB0011☁️ PAMEL Cloud📶 Wi‑Fi and local web🛠️ Diagnostics and service
PAMEL Cloud does not work, but local Wi-Fi works
A working local web page means that the controller communicates with the phone or computer over the local network.
PAMEL CloudPRD2WIFIPRW5PRD5 +2 more
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KB0012⚡ Power control🛠️ Diagnostics and service
Fan does not start at low power
A fan motor needs sufficient starting torque.
PRWPRW4PRW5PRW CZECH
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KB0014🌡️ Sensors and temperature🛠️ Diagnostics and service
Probe calibration - when to use it and when not to
Calibration is used to correct a small, repeatable difference between a correctly operating probe and a reliable reference.
GeneralPRD2WIFIPRW5PRD4 +6 more
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KB0001🌡️ Sensors and temperature
Correct temperature probe installation - smoker and distillation system
How to position a temperature probe correctly in a smoker and a distillation system so the controller receives a representative measurement.
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KB0006⚡ Power control🌡️ Sensors and temperature⚙️ Process / automation
Why does the temperature fluctuate around the setpoint?
Every real heating system has thermal inertia.
PRWPRW4PRW5PRW CZECH +9 more
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KB0013⚠️ Alarms and errors🌡️ Sensors and temperature
What do the upper and lower temperature alarms mean?
The upper temperature alarm indicates that the temperature has exceeded the set threshold.
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